Frequently Asked Questions
HOW DO I GET MY NEW STOVE INSTALLED?
Installation must be carried out by a Hetas-approved or similarly qualified engineer and must be in accordance with Building Regulations. To investigate the suitability of your chimney, contact your local dealer, who will be pleased to arrange a site visit. This is very important, because the condition of your chimney will determine how well your stove performs; a poor chimney system will affect its efficiency. Any existing flue must be swept and inspected before installation of the stove. All multi-fuel/wood burners must be installed in a class 1 chimney.
WHAT IF I DON’T HAVE A CHIMNEY?
There are many different flue systems available. Please contact your local dealer/ flue installer, who will be able to give you personal advice.
CAN I CONNECT TWO STOVES TO ONE FLUE SYSTEM?
No. All Stoves must be individually flued.
DOES MY CHIMNEY NEED LINING?
This is to be decided by your qualified Engineer.
DO I NEED AN AIR BRICK?
Yes if the output is above 5kw.
WHAT TYPE OF FUEL CAN I USE?
The quality of fuel will dictate the performance of your Stove.
WOODBURNING
Burn only dry, well seasoned wood. For best results, use dry wood, with a moisture content of less than 20%, which has been cut, split and stacked for at least 12 months. This is advertised as ‘seasoned’ wood. Burning wet or unseasoned wood will create tar deposits in the stove and chimney and won’t produce a satisfactory heat output. Wood burns best on a bed of ash and it is therefore only necessary to remove surplus ash from the stove occasionally.
PEAT
Only to be used in turf or brick form, but the moisture
content must be very low.
SOLID FUEL BURNING
Anthracite is an approved natural smokeless fuel (not processed) but can vary greatly in quality and performance. It generally requires excellent air supply to maintain maximum
performance and with experience we would suggest that it is used in conjunction with other approved manufactured smokeless fuels as per the HETAS approved list.
Please vist www.hetas.co.uk for an up to date list of approved Manufactured Smokeless Fuels suitable for closed appliances. Only authorised smokeless fuels may be used in smoke control areas.
Warning! - Petroleum coke fuels or household waste must not be burnt on our appliances. Should any difficulties arise over fuel quality or suitability, consult your approved coal merchant or the Solid Fuel Advisory Service – Telephone 0845 6014406.
CAN I BURN WOOD ON MY MULTI-FUEL GRATE?
Yes. All multi-fuel appliances are capable of burning
wood.
CAN I RUN MY BOILER STOVE DISCONNECTED?
No. The stove should not be fired with the boiler disconnected or empty, as this could cause serious damage to the appliance.
HOW MUCH SPACE WILL MY STOVE NEED?
All our units require a clearance of 150mm (6”) on either side, and 50mm (2”) clear at the back. The hearth should extend 300mm (12”) in front of the appliance (From the door opening). All of these clearance specifications are for non combustible materials.
HOW DO I WORK OUT HOW MUCH HEAT OUTPUT I NEED? DO I NEED TO MEASURE THE ROOM IN METRIC?
Eample: (Length) 6.5m + (Width) 4.5m x (Height) 2.5m divided by 14 = 5.20KW